Pričaj — Terms of Service

Last updated: [PUBLISH DATE]

1. Who we are

Pričaj ("Pričaj", "we", "us") is a speaking-practice service for Croatian, Bosnian, and Serbian, operated as a sole proprietorship by Adem Barifi, based in the State of Illinois, United States. You can reach us at adembarifi@gmail.com.

These Terms govern your use of the Pričaj website and application at https://pricaj.vercel.app (the "Service"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Section 14 contains a binding arbitration clause and a class-action waiver that affect how disputes between you and us are resolved. You may opt out of arbitration within 30 days of first accepting these Terms.

2. Eligibility

You must be 18 or older to use the Service. The Service is not directed to children, and we do not knowingly collect data from anyone under 18. By using the Service you represent that you are 18 or older.

3. What the Service does

Pričaj lets you have real-time spoken conversations with an AI language tutor, and afterward gives you grammar corrections and a vocabulary list drawn from what you said.

The tutor is generated by AI. Its speech and its corrections can be wrong, incomplete, or inconsistent. The Service is language practice, not instruction from a qualified teacher, not a certification of proficiency, and not professional translation. Do not rely on it as your only source for anything that matters.

4. Accounts

You sign in with a one-time link sent to your email address. Keep access to that email address secure; anyone who can open the link can use your account. You are responsible for activity under your account. Tell us at the address above if you believe your account has been used without your permission.

5. Credits, payment, and refunds

5.1 How credits work

Practice time is paid for with credits. One credit is one minute of conversation time, charged continuously for the time you actually spend talking — a short call costs a fraction of a credit, to the hundredth. New accounts start with 10 free minutes.

Credits are sold in one-time packs, not as a subscription. The number of minutes in each pack and its price are shown in the app at the time of purchase, and the price shown at checkout is the price you pay. Pack sizes and prices may change.

Credits have no cash value except as required by the refund terms below, cannot be transferred between accounts, and do not expire for as long as the Service operates. If we permanently discontinue the Service, we will give reasonable advance notice; after the discontinuation date, unused credits will no longer be redeemable.

5.2 Refunds

If you have bought a credit pack and used none of it, you may request a full refund of that pack within 14 days of purchase by emailing us. Once any practice time has been used from a pack, that pack is non-refundable, and we do not give partial refunds for unused time within a pack.

This refund policy does not limit any rights you have under applicable consumer protection law that cannot be waived.

5.3 Payment processing

Payments are handled by Stripe. We never receive or store your full card number. Your use of Stripe's checkout is also subject to Stripe's own terms.

6. Acceptable use

You agree not to:

• use the Service if you are under 18;
• resell, sublicense, or commercially exploit the Service or access to the tutor;
• attempt to bypass, manipulate, or interfere with credit deduction, session limits, or any billing or entitlement mechanism;
• reverse engineer, scrape, or place automated load on the Service beyond normal personal use;
• use the Service to produce or promote unlawful, harassing, or abusive content;
• attempt to gain unauthorised access to the Service, other accounts, or our providers' systems.

We may suspend or close an account that breaches this section.

7. Your content

You keep ownership of what you say to the tutor and of the text derived from it (transcripts, corrections, vocabulary, and the rolling summary described in the Privacy Policy).

You grant us a licence to process that content only to operate and improve the Service as described in the Privacy Policy — including sending it to the third-party processors listed there. We do not sell your content and do not use it for advertising.

8. Third-party services

The Service depends on ElevenLabs (voice), Anthropic (analysis and translation), Supabase (accounts and storage), Stripe (payments), and Vercel (hosting). The Privacy Policy sets out what each one receives. Their processing is governed by their own agreements with us; an outage or change on their side may affect the Service.

9. Availability

The Service is provided "as is" and "as available". We do not guarantee it will be uninterrupted, error-free, or that the tutor will be available at any given time. We may change or discontinue features.

10. Disclaimers

To the fullest extent allowed by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement, and any warranty that AI-generated corrections or speech are accurate.

11. Limitation of liability

To the fullest extent allowed by law, our total liability to you for any claim relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the claim, or (b) US $100. We are not liable for indirect, incidental, special, or consequential damages, or for lost data or lost opportunity.

Some jurisdictions do not allow these limits, in which case they apply to the extent permitted.

12. Indemnification

You agree to indemnify us against claims arising from your misuse of the Service or your breach of these Terms.

13. Termination

You may stop using the Service and request account deletion at any time (see the Privacy Policy). We may suspend or terminate your access if you breach these Terms or to comply with law.

If we terminate your account without cause, you may request a refund of any unused credits. If we terminate for breach of Section 6, unused credits are forfeited. A permanent discontinuation of the whole Service is governed by Section 5.1.

14. Governing law, arbitration, and disputes

14.1 Governing law

These Terms are governed by the laws of the State of Illinois and applicable United States federal law, without regard to conflict-of-laws rules.

14.2 Informal resolution first

Before starting any formal proceeding, you agree to email us at adembarifi@gmail.com describing the dispute, and to give us 30 days to resolve it in good faith.

14.3 Binding arbitration

If the dispute is not resolved informally, you and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or by another established arbitration provider we mutually agree on, before a single arbitrator. The arbitration will be seated in Illinois or conducted remotely, at your option. The Federal Arbitration Act governs the interpretation and enforcement of this section. Judgment on the award may be entered in any court with jurisdiction.

14.4 Class-action waiver

You and we agree to bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims.

14.5 Exceptions

Either party may bring an individual claim in small-claims court instead of arbitration, and either party may seek injunctive relief in court to stop infringement or misuse of its intellectual property.

14.6 30-day opt-out

You may opt out of Sections 14.3–14.4 by emailing us within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. Opting out does not affect any other part of these Terms.

14.7 If the class-action waiver fails

If the class-action waiver in Section 14.4 is held unenforceable, then Sections 14.3–14.6 are void in their entirety, and any dispute will be heard by the state or federal courts located in Illinois, to whose exclusive jurisdiction you and we consent.

15. Changes to these Terms

We may update these Terms. If we make a material change we will update the date above and, where practical, note it in the app. Continuing to use the Service after a change means you accept the updated Terms.

16. Contact

Questions about these Terms: adembarifi@gmail.com.